Terms of Service

Overview

PhotoWallz is a live event photo wall. Guests scan a QR code, upload photos from their phones, and the photos show up on a screen at the event. These terms are the agreement between you and PhotoWallz, operated by its owner, an individual sole proprietor based in California ("PhotoWallz", "we", "us"). By creating an organizer account, buying a plan, or uploading photos, you agree to these terms and to our Privacy Policy.

Who Can Use PhotoWallz

• Organizers (hosts) create the event, choose the plan, and control the wall, the gallery, and who gets the event link. You must be at least 18 to create an organizer account or buy a plan.
• Guests upload photos through an event link or QR code. Guests don't need an account.
• Keep your organizer password private. You're responsible for activity in your account and for who you share event links with. Anyone with a working event link can upload until you change or turn off access.

Plans and Payments

• Free Pass: one event, up to 300 photos, for 48 hours. The 48 hours start at 12:00 AM on your event date (your time zone), or with the first guest photo if that comes sooner. After that, uploads and the wall close.
• Premium Event Pass ($79) and Safe Event Pro ($129): one-time payments for a single event, with no subscription.
• Professional Annual ($399 per year) and Studio Annual ($799 per year): yearly subscriptions that renew automatically each year until you cancel. You can cancel anytime from your organizer dashboard (Account, then Manage / Cancel Subscription); canceling stops the next renewal, and your plan stays active until the end of the year you paid for. Annual plans are for events run by the subscribing organization and may not be resold or used for third-party clients.
• Photo Saver ($9): keeps a free event's photos for 90 days. Recovery Download ($29): unlocks viewing and downloading the photos from an ended free event.
• Prices are in US dollars. Payments are processed by Stripe; we never see or store your full card number. We may change prices for future purchases, and we'll tell annual subscribers before a renewal at a new price.

Refunds

Our full refund policy is on the pricing page. In short:

• Haven't used it yet? Full refund before your event if no photos have been uploaded.
• If something breaks on our end (uploading, setup, or the wall failing during your event because of a PhotoWallz problem), we'll make it right.
• Annual plans: full refund within 14 days of purchase if you haven't run an event.
• Once an event has run and photos were uploaded, plans aren't refundable, including when fewer photos come in than your plan allows.
• To request a refund, email hello@photowallz.com.

How Long Photos Are Kept

Photos are kept for the period your plan includes: 48 hours on the Free Pass (90 days with Photo Saver), 90 days on the Premium Event Pass, and 180 days per event on Safe Event Pro and the annual plans. After that, the gallery and downloads close and we may delete the photos. Download anything you want to keep before your plan's period ends. PhotoWallz is a live event service, not a long-term backup.

What You Can Upload

Hosts and guests may only upload photos they have the right to share. Don't upload anything that:

• is illegal, sexually explicit, or shows sexual content involving anyone under 18;
• harasses, threatens, or shows hate toward a person or group;
• shows someone in a private situation without their permission, or someone who has asked not to be photographed;
• infringes someone else's copyright, trademark, or privacy;
• contains malware or tries to break, overload, or get around the limits of the service.

Hosts are responsible for their event, including telling guests the photos will be shown on a screen and getting any permissions their venue or event needs. Our optional AI filtering helps catch inappropriate photos but can't catch everything, so hosts should keep an eye on their wall. We may remove content or suspend an event or account that breaks these rules. To report a photo, email hello@photowallz.com.

Permission to Show Your Photos

When you upload a photo, you give PhotoWallz permission to store, resize, and display it on that event's wall, gallery, replay, and downloads, as the host has set them up, for as long as the plan keeps photos. We don't use your photos in our advertising or sell them. This permission ends when the photo is deleted.

The Service

We work hard to keep PhotoWallz running, but we can't promise it will never go down or be error-free. The wall depends on things outside our control, like the venue's Wi-Fi, guests' phones, and the TV or streaming device you use. If you're having trouble getting the wall on your TV, email us and we'll help you get running. We may improve or change features over time. If we ever shut the service down, we'll give organizers notice so they can download their photos.

Limits on Our Responsibility

PhotoWallz is provided "as is." To the extent the law allows, we aren't responsible for indirect or consequential losses, such as a missed moment at an event, lost profits, or lost data. Our total responsibility for any claim related to PhotoWallz is limited to the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you.

Ending Your Account

You can stop using PhotoWallz anytime and ask us to delete your workspace by emailing hello@photowallz.com. We may suspend or close accounts that break these terms or abuse the service. If we close your account for a reason that isn't your fault, we'll refund the unused part of what you paid.

Changes and Contact

We may update these terms as PhotoWallz grows. The date at the top shows the latest version, and we'll email organizers about important changes. These terms are governed by the laws of the State of California, USA. Questions? Email hello@photowallz.com.